Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and click on the little box that says "chat with an agent?" Except for the ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

As the world becomes more digitized, businesses need to adapt quickly to meet customer needs in new and innovative ways. The mortgage industry is no exception. With customers demanding quick and ...

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With more competition than ever, businesses must seize every competitive edge they can get. One way to differentiate your business from competitors is by offering outstanding customer service. But ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Since mid 2017 Spark has reduced its customer service costs by 25 per cent and call volumes to its contact centre by 33 per cent through the use of human online chat and virtual assistants – chatbots.

CITY OF INDUSTRY, Calif.--(BUSINESS WIRE)--Newegg Commerce, Inc. (NASDAQ: NEGG), a leading global technology e-commerce retailer, announced today that the company is using ChatGPT to improve its ...

Artificial intelligence (AI) technologies are fantastic tools that can provide a wealth of benefits - in fact, GM recently launched an AI-focused website detailing the many ways in which the company ...