Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

AI agents are deploying faster than companies can manage them. The supervision gap is the risk nobody is pricing—it’s about ...

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...

Editor’s note: Carl will lead an editorial roundtable on this topic at VB Transform next week. Register today. OpenAI has released a new open-source demo that gives developers a hands-on look at how ...

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...