Wall Street Journal

Call-Center Software Providers Genesys, Interactive Intelligence to Merge

Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...
Truckinginfo

U.S. Xpress Implements Genesys Call Center Software

Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...
CRM Buyer

Genesys Updates Voice, Workforce Management Software

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...
Network World

VoIP coming to Genesys’ global call center

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...
Wall Street Journal

Call-Center Software Providers Genesys, Interactive Intelligence to Merge

Call-center software company Genesys said it agreed to buy rival firm Interactive Intelligence Group Inc. for roughly $1.4 billion, as it seeks to bulk up amid a changing consumer landscape. Under the ...