Most of us try to listen harder when a conversation gets difficult. Here’s a more useful shift: Listen more deliberately.

“Listening is not the act of hearing the words spoken; it is the art of understanding the meaning behind those words.” –Simon Sinek Speaking is a critical life skill that we’re taught from birth. In ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...

Forbes contributors publish independent expert analyses and insights. I write about navigating the unspoken rules in today’s workplace. In today’s fast-paced and dynamic work environment, the ability ...