Providing an excellent patient experience is tied more closely than ever to reimbursements. This article first appeared in the July/August 2014 issue of HealthLeaders magazine. It has always been a ...

A new study in JAMA has found that patient-reported pain satisfaction scores on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys are not associated with rates of ...

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

HCAHPS measures assessing hospital staff’s responsiveness and hospital cleanliness fell the most during the pandemic as hospitals grappled with severe staffing shortages, according to a study ...

A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

Since 2008 when the Centers for Medicare & Medicaid Services (CMS) first implemented the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for U.S. hospitals, the scores ...

Pairing Net Promoter Score (NPS) with HCAHPS and using real-time feedback helps hospitals improve patient experience faster and can protect or increase revenue, since HCAHPS drives about 25% of the ...

The CMS wants to revise its mandatory and long-standing patient experience survey for hospitals. Health system leaders say it’s about time. The CMS recently asked for approval from the White House ...

Patient experience platform combined with Centers for Medicare and Medicaid (CMS) certification to administer HCAHPS provides real-time patient insights that drive intelligent action for improved ...

It is not just physicians who must grapple with the pros and cons of online reviews from their patients. On social media review sites such as Yelp, hospitals are in the public's crosshairs as well.

Spending a night in the hospital is not only stressful -- it's loud. The constant beeps, whirrs and alarms ascend to a cacophony that produces anything but a relaxing, restful environment. Hospitals ...