Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

An obscure 1986 law continues to vex hospitals as they struggle to provide the on-call coverage for emergency rooms the law requires and elicit the support of physicians struggling with many of the ...

The other day a family member called me regarding a relative who had just been hospitalized after having surgery. This family member was irate about the lack of care and lack of communication among ...