If scanner is not working but printer is working, follow these instructions i.e. update driver, restart Windows service, etc.

HP printers can do much more than just print — with the right tools, you can scan, share, and manage documents effortlessly. Whether you use HP Smart, built-in OS tools, or manual driver updates, the ...

The first thing you may want to do is reset the printer scanner. This is a simple task, so we do not expect most users to find it too difficult. To reset the printer scanner, the user must power it ...