In a recent webinar, Kate Leggett from Forrester discussed what it takes to support your contact center agents with the right knowledge management. Customer expectations are changing. Today’s ...

Microsoft Copilot Studio users will soon be able to create AI agents that can carry out complex actions, with the potential to automate many business processes. Ten pre-built agents are coming to ...

Last month, Microsoft announced the availability of the ability to create autonomous agents with Copilot Studio and 10 autonomous agents in Dynamics 365. Those AI agents include Sales Qualification, ...

People’s fear of intelligent machines taking over the world has long been a popular theme in science fiction. Neuromancer, Blade Runner, Westworld and The Matrix are just a few of the movies, TV shows ...

Microsoft has announced the launch of 10 autonomous AI agents during its annual Ignite conference, signaling a significant advancement in enterprise technology. These agents, embedded within the ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...