In the ever-evolving landscape of e-commerce, customer satisfaction remains a critical metric for evaluating online retailers. Based on the latest data from the American Customer Satisfaction Index ...

Walmart announced Oct. 14 it would use OpenAI's ChatGPT chatbot to let customers shop and pay using ChatGPT's Instant ...

Malls continue to be popular destinations despite the rise of online shopping. USA Today's 10Best Readers' Choice Awards determine the rankings based on reader votes and expert nominations. The Mall ...

The company expects consumers to largely use AI for research ahead of purchases, based on a survey of 5,000 U.S. consumers — ...