Consumerization of health has been a key part of the discussion when it comes to patients’ wishes. To hit the mark, patients expect convenience and better understanding of their overall health using ...

As healthcare reform increases transparency and allows patients to become more savvy consumers, healthcare providers will need to be creative when it comes to attracting patients to their facilities.

OU Health's chief physician executive offers advice on how healthcare providers can promote a positive patient experience. The new chief physician executive of OU Health is focused on recruiting ...

Providing patients with a high level of care is a priority for most providers and support staff, but when it comes to their overall experience at your hospital, patients’ concerns reach far beyond the ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...

Large language models (LLMs) have generated buzz in the medical industry for their ability to pass medical exams and reduce documentation burdens on clinicians, but this emerging technology also holds ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

What does it mean to improve the patient experience in our fractured healthcare system? Virtually all stakeholders in healthcare desire to improve access to care and to meet patients where they are, ...