AI outperformed humans in deep Emotional conversations—but only when people believed it was human, study finds.

It’s scary to think how technology is taking over our lives. Decades ago, nobody would have cared if they stepped away from home without their phones. Today, not only have smartphones become an ...

Forbes contributors publish independent expert analyses and insights. In the last decade, automation in customer service has exploded across the business world. It has always been challenging to ...

The MarketWatch News Department was not involved in the creation of this content. Las Vegas, Nevada--(Newsfile Corp. - December 9, 2025) - Mytelligent today announced ORAION, a screen-less, ...

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

As AI continues to force itself into nearly every aspect of the business world, many companies are left wondering what role human connection will play. While AI promises efficiency, automation, and ...

Universidade de Santiago de Compostela provides funding as a founding partner of The Conversation ES. Anthropomorphism occurs when we attribute human characteristics to non-human entities like animals ...

Picture an AI absorbing your late-night confession—unwavering, precise, attuned to every tremor in your voice. A year ago, I described artificial empathy as a "cold, polished surface reflecting our ...

As AI becomes increasingly integrated into our daily lives, it can be hard to know where to focus in trying to understand the changing world. Still, it is important to have thought-provoking ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries. The impact of AI on customer experience is expected to be significant in ...