After a contractor cut a line, leaving the family without water, it took more than a year to get reimbursed.

PATRICK COUNTY, Va. (WDBJ) - Some people in Patrick County go days or even weeks at a time without phone service. “I feel let down,” said Dorothy Craig, Patrick County resident. “I just feel like they ...

ST. JOSEPH COUNTY, Ind. (WNDU) - Our WNDU 16 News Now I-Team is looking into an outage affecting Brightspeed customers in St. Joseph County. We have gotten multiple phone calls from people living in ...

FRANKLIN COUNTY, Va. (WDBJ) - People living on Mary Bett Hollow Road in Franklin County’s Ferrum depend on Brightspeed Internet for their internet service, and since there’s no cell phone signal in ...

A Campbell County resident, Edwin Hanson, has finally had his landline service restored after enduring weeks of connectivity issues. Hanson attributed the resolution partly to ABC13's media coverage, ...

Nelson County leaders set real estate tax rate at .56 cents After weeks of debate, the Nelson County Board of Supervisors voted to set the county's real estate tax rate at .56 cents per $100 dollars ...

BERTIE COUNTY, N.C. (WITN) - A Bertie County family remains without phone and internet service more than three weeks after their connection was lost, despite promises from Brightspeed that a ...

April is National Organ Donation Month, and one Southside city leader is using it to highlight how it can mean the difference between life and death. The Laurel Hotel celebrates grand opening in ...