William Bruce Cameron once said, "not everything that can be counted counts, and not everything that counts can be counted.” In the nonprofit and human services space, this concept is often lost on ...

A successful customer experience program involves seven intricately-linked steps. The first step is program design. Designing a successful customer experience (CX) program requires constant iteration ...

Program design is a collaborative process with the goal in establishing a comprehensive overview of a program's values. CDIL works closely with each academic unit to determine the guidelines, ...

Let’s roll back to the basics and discuss a few innovation tips that I think all software developers should understand. My company produces software-enabled solutions that aim to solve problems while ...

Earlier this month, President Barack Obama signed the Government Performance and Results Modernization Act of 2010 into law—the first major government performance reform in 17 years. The law requires ...

Have you ever been excited to learn about a particular topic, only to attend the session and find yourself disappointed? Perhaps the material was overwhelming or lacked alignment with the outlined ...

Higher education in the Sultanate of Oman began in 1986 with the establishment of Sultan Qaboos University (SQU), the only public university in the sultanate. As an autonomous higher education ...

See the Revised Staff Statement on Principles Underlying the Guidelines on Conditionality and Operational Guidance Note on the 2002 Conditionality Guidelines, January 9, 2006 1. The recent ...