NBN Co is expanding its use of ServiceNow for IT operations management, using newer capabilities in the platform to better understand how events such as a server issue will impact IT service delivery.

Here's a look at managing multiple cloud providers, how to play them off each other and what vendors and tools can help you manage multiple clouds. Read now ServiceNow and Oracle said they have ...

Event management spawns a ServiceNow task from an outage alert, allowing IT teams to track resolution of the issue and giving a real-time view into the status. 3) ServiceWatch Suite —This contains all ...