Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...

Welcome to the Six Sigma Line! This series of blog articles addresses topics that we find interesting and provides potentially useful information to anyone trying to enhance their business skills. In ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...

Organizations aim to improve their processes’ efficiency and effectiveness by reducing waste, which creates a need for experts in project management frameworks and process improvement techniques such ...

With strategic implementation, Six Sigma can do wonders for an organization. The methodology can drastically improve processes, cut down on waste, and even help provide better results in the design ...

PALM SPRINGS, Calif., Jan. 27, 2003 — Microsoft Corp. today announced plans to release a new offering this spring that will map to Six Sigma methodologies. Ted Johnson, corporate vice president of the ...

Most companies want to scale efficiently, but few truly understand the mechanics of how work gets done. That’s where business process mapping comes in. Business process mapping visually outlines how ...