MacTank, a network of Macintosh experts founded in 1999, provides outsourced tech support for Mac-OS software companies. Their business depends on connecting customers with the right expert on demand: ...

A call center in Albuquerque offering technical assistance to FatCow Web Hosting customers has been closed down by the Boston area firm that acquired the Web firm last year. In all, just under 10 ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Microsoft wants Windows 7 and 8.1 PC owners to upgrade to Windows 10 for free until mid-2016, but ...

AT&T will be returning approximately 2,000 call center jobs to the US, as the company has decided to shutter an Indian call center that handles tech support calls for the telecom's broadband service.

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

The call center agents talk on headsets to FedEx employees, helping with passwords and other basic troubleshooting and handing off to specialists if necessary. They recite the Memphis-based company’s ...