Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Aural Analytics, Inc., a leader in clinical-grade speech analytics, today announced that its Speech Vitals - ALS technology has been granted designation as a ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

Discover how AI voice analytics enhances contact center efficiency. Explore use cases across various industries and understand how they can benefit your team. Gone are the days when contact center ...

Canary Speech, maker of speech analysis software, is partnering with Microsoft to apply the tech giant's AI technology to expand its machine learning speech models for healthcare. Canary offers vocal ...

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...