Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and ...
Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025. Contact centre award for content guru ...
Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...
CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...
We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.
MaxContact’s State of UK Business Process Outsourcing report, based on a survey of 100 BPO industry leaders, paints a surprisingly positive picture. In a tight economy, this is an industry that is ...
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research agents ...
Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre. Data published by police.uk shows that for the period January to August 2025 ...
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...
VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which has various brands including Whirlpool, Indesit, Hotpoint and KitchenAid, has teamed up with ...
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