A widening generational gap between Gen Z agents and older customers is quietly dragging down First Contact Resolution.

The seven-fight undercard of UFC Oklahoma City is loaded with likely future contenders, especially in the lighter weight ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

More than 1,000 calls to 911 in Iowa were unable to connect because of a cable that failed in a Phoenix data center on June 15.

Small businesses, entrepreneurs and startups will have an opportunity to learn more about Small Business Administration (SBA) certifications Tuesday, July 14.

Sophia Space’s TILE sandwiches solar panels, compute modules and a passive thermal management system into an integrated structure. Credit: Sophia Space Sophia Space plans to test its orbital data ...

NORTH LAS VEGAS (KTNV) — Massive new developments continue to transform the Apex Industrial Park in North Las Vegas, but a recent land purchase by one of the valley’s largest data center companies is ...

Apex will be off-limits to data centers for the next year after the Town Council unanimously passed a 12-month moratorium at its Tuesday meeting. The temporary ban—intended to give town officials time ...

(TNS) — The Apex Town Council voted unanimously Tuesday to enact a 12-month moratorium on data centers, data processing facilities, and cryptocurrency mining operations, following months of public ...

APEX, N.C. (WTVD) -- The Apex Town Council voted unanimously Tuesday to enact a 12-month moratorium on data centers, data processing facilities, and cryptocurrency mining operations, following months ...