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Daily Maverick on MSNDon’t bot against the human touch — why AI won’t replace Africa’s call centre jobsContact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.
Opinion
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Daily Maverick on MSNCrossed Wires: In what world is it okay to pay a twentysomething employee a $100m salary package?A system that rewards a single individual to that extent, at least compared with the average worker’s salary (even that of a well-paid tech worker), seems out of whack on some profound human metric.
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